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FamilyBoard Terms of Service

Draft — not legal advice. This document is provided for transparency. It has not been reviewed by a lawyer and it is not legal advice. If you are relying on these Terms for a commercial launch, please have a qualified lawyer in your jurisdiction review them first.

Language: This document is currently available in English only. Detta dokument finns på svenska i en kommande version / A Swedish version is planned.

Last updated: [EFFECTIVE_DATE] App: FamilyBoard (iOS bundle id io.familyboard.app) Provider: [COMPANY_LEGAL_NAME], [COMPANY_REGISTERED_ADDRESS], Sweden — company number [COMPANY_NUMBER] ("we", "us", "our")

1. What this is

These Terms of Service ("Terms") are the legal agreement between you and us for your use of the FamilyBoard mobile app, the marketing and booking websites at familyboard.io, and any related features (together, the "Service"). Please read them. If you do not agree, please do not install or use the Service.

They sit alongside our Privacy Policy at https://www.familyboard.io/legal/privacy, which explains how we handle your personal data. The two are read together.

2. Acceptance

By creating an account, signing in, or otherwise using the Service, you confirm that you have read and accepted these Terms and the Privacy Policy. If you are accepting on behalf of a household or organisation, you confirm that you have authority to bind them.

3. Eligibility

You must be at least 13 years old to create your own FamilyBoard account, or 16 if you are in the EEA, the UK, or another jurisdiction whose digital-consent age is higher, unless a parent or legal guardian has given Article 8 GDPR consent in accordance with local law.

Children below the applicable age may only participate as a managed family member added by a parent or guardian, as described in the Privacy Policy.

If you are a parent or guardian and you add a child to your family group, you agree to supervise that use and to be responsible for the child's acceptance of and compliance with these Terms.

4. Your account

  • You must give accurate, current information when you create your account and keep it up to date.
  • You are responsible for keeping your credentials secure. Do not share your password. If you suspect unauthorised access, tell us at support@familyboard.io.
  • You are responsible for activity under your account, except where caused by our breach of these Terms or by a failure in our security controls.
  • Do not create an account using someone else's identity or email without their permission.

5. Family groups and shared content

FamilyBoard is built around a family group. Content you add to a shared group (events, tasks, handoffs, attachments, share-link availability) is visible to the other members of that group. That is the point. A few consequences follow:

  • You are responsible for who you invite. Once invited, members see the shared calendar, including past events, unless you scope their role.
  • Leaving the group does not automatically delete your contributions. Events that are shared continue to exist for other members unless they too delete them.
  • Bookable share-links are public. Anyone with the link can see the information you chose to publish on the page and submit a booking. Do not put sensitive information on a share-link page.
  • The inviter is responsible for what invited members see, and for ensuring any co-parent, caregiver, or guest has appropriate consent to see the content.

6. Subscriptions, billing, trials, and refunds

The Service has both free features and paid features sold as auto-renewing subscriptions (the "Subscription").

  • Billing channel. Subscriptions are sold and billed by Apple (on iOS) or Google (on Android), not by us. Entitlements are tracked on our side via RevenueCat.
  • Price and renewal. The price, billing period, and features are shown on the in-app purchase screen before you confirm. Unless you cancel at least 24 hours before the current period ends, the Subscription renews automatically at the then-current price. The amount is charged to your Apple ID or Google account.
  • Free trial. If a trial is offered, it converts to a paid Subscription at the end of the trial unless you cancel beforehand. Any unused portion of a free trial is forfeited when you start a paid Subscription.
  • Cancellation. You can cancel at any time. On iOS: Settings → [your name] → Subscriptions. On Android: Google Play → Subscriptions. Cancellation takes effect at the end of the current period; access continues until then.
  • Refunds. Because billing is handled by Apple or Google, refunds are handled by them under their policies. We cannot issue refunds for store-billed purchases directly, but we will help you contact the store and may, at our discretion, offer a courtesy credit if the store declines.
  • Price changes. We may change Subscription prices. We will give advance notice in line with store rules, and the new price applies on your next renewal. You can cancel before it takes effect.
  • EU/EEA consumer right of withdrawal. As a consumer in the EEA you normally have a 14-day withdrawal right for distance contracts. By starting to use a paid Subscription (including a free trial converting to paid) you expressly request immediate performance and acknowledge that you lose the withdrawal right once the Subscription starts, in line with Article 16(m) of the Consumer Rights Directive. This does not affect your statutory refund rights for defective digital content.

7. Acceptable use

You agree not to:

  • Use the Service for anything unlawful, infringing, harassing, abusive, or harmful.
  • Upload content you do not have the right to share, including other people's photos, voice, or personal data.
  • Use the Service to scrape, mine, or build competing datasets, including AI training datasets.
  • Reverse-engineer, decompile, or disassemble the app except where applicable law (for example Article 6 of EU Directive 2009/24/EC) expressly permits.
  • Probe, scan, or bypass security controls, rate limits, or access restrictions.
  • Interfere with other users or the Service's normal operation.
  • Submit content that sexualises minors, promotes self-harm, or otherwise violates our content policy at https://www.familyboard.io/legal/content-policy (or [CONTENT_POLICY_URL_OR_REMOVE]).
  • Use the AI features to generate content that defames a real person, infringes another's rights, or violates applicable law.

We may remove content or restrict accounts that break these rules.

8. Your content and the licence you grant us

You keep ownership of the content you put into FamilyBoard — events, notes, photos, voice recordings, messages, share-link configurations ("Your Content").

To operate the Service, you grant us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, transmit, display, and process Your Content, and to create derivative works strictly as needed to provide features you request (for example, converting a voice recording into a draft event). The licence lasts only as long as we need it to provide the Service and ends when you delete Your Content or your account, subject to short technical retention in encrypted backups as described in the Privacy Policy.

You confirm that you have the rights needed to grant this licence and that Your Content does not infringe anyone else's rights.

We will not use Your Content to train general-purpose AI models. We use OpenAI under a zero-retention, no-training API configuration.

9. Our intellectual property

The Service — including the app, server software, graphics, text, brand, and trademarks — is owned by us or our licensors and protected by intellectual-property laws.

We grant you a limited, personal, non-transferable, non-exclusive, revocable licence to install and use the app on devices you own or control, solely to use the Service as intended and subject to these Terms.

"FamilyBoard", the FamilyBoard logo, and [ANY_OTHER_MARKS] are our trademarks. You may not use them without written permission.

10. AI features caveat

Some features use artificial intelligence to extract calendar events from your voice, photos, or text.

  • AI output is a draft suggestion. It may be incomplete, out of date, or wrong. It may misread a date, confuse attendees, or hallucinate details that are not in your input.
  • You are responsible for reviewing every AI-generated draft before saving it to your calendar or acting on it. We always show the draft for confirmation first.
  • Do not rely on AI output for decisions with safety, medical, legal, or financial consequences without verifying the source.
  • We do not guarantee any specific level of accuracy for AI features and we may change, limit, or remove them at any time.

11. Calendar sync and external services

If you connect FamilyBoard to an external calendar (Apple Calendar, Google Calendar) or any third-party service:

  • That external service is your responsibility. We do not control it.
  • We do not guarantee sync fidelity. External calendars can silently change, rate-limit, or reject updates. We will make a reasonable effort but cannot promise every event will land perfectly every time.
  • Your use of the external service is governed by its own terms and privacy policy.
  • You can disconnect at any time in Settings → Integrations.

12. Third-party services and app stores

The Service relies on third parties including Supabase, OpenAI, RevenueCat, Apple, Google, Sentry, Plausible, Vercel, and Cloudflare, and possibly others listed at https://www.familyboard.io/legal/subprocessors. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services we do not control.

13. Changes to the Service

We may change, add, or remove features, and we may suspend the Service for maintenance. If we make a change that materially reduces a paid feature you already paid for, we will give you a reasonable way to obtain a refund or pro-rated credit in line with store rules.

14. Termination

  • You can leave any time. Settings → Account → Delete my account removes your account from our auth store within 24 hours and your content within 30 days (subject to the shared-content rules in section 5).
  • We may suspend or terminate your access if you breach these Terms in a material way, if required by law, or if continuing to provide the Service to you would expose us or other users to harm. Where reasonable and lawful we will tell you first and give you a chance to fix it.
  • Survival. Sections that by their nature survive termination — ownership, disclaimers, limitation of liability, governing law, dispute resolution — will survive.

15. Indemnity

To the extent permitted by law (and subject to your mandatory consumer rights, which are not affected), you agree to defend, indemnify, and hold harmless [COMPANY_LEGAL_NAME], its officers, employees, and contractors from any third-party claim, damage, liability, cost, or expense (including reasonable legal fees) arising out of or related to (a) Your Content, (b) your use of the Service in breach of these Terms, or (c) your violation of any law or the rights of any third party.

This clause does not apply to EEA consumers to the extent it would deprive them of rights they cannot waive.

16. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, or freedom from errors or harmful components. We do not warrant that AI features will produce accurate results.

Nothing in these Terms excludes or limits your mandatory statutory rights as a consumer, including under Directive (EU) 2019/770 on contracts for the supply of digital content and digital services.

17. Limitation of liability

To the maximum extent permitted by law, in no event will [COMPANY_LEGAL_NAME] or its suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business, arising out of or related to the Service.

Our total aggregate liability for all claims arising out of or related to the Service is limited to the amounts you paid us for the Subscription in the 12 months before the event giving rise to the claim, or, if you are on the free tier, EUR 100.

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any consumer right that cannot be waived under your local law.

18. Governing law and jurisdiction

These Terms and any non-contractual obligation arising out of them are governed by the laws of Sweden, without regard to its conflict-of-laws rules.

If you are a consumer resident in the EEA, nothing in this clause deprives you of the protection of the mandatory laws of your country of residence, and you may bring proceedings in your home courts (Article 18 of Regulation (EU) 1215/2012 and Article 6 of Regulation (EC) 593/2008).

Where not covered by consumer rules, the courts of Stockholm, Sweden have exclusive jurisdiction.

19. Dispute resolution

  • Talk to us first. Please email support@familyboard.io before starting any formal dispute — most issues resolve that way.
  • Informal period. You agree to give us 30 days from your written notice to try to resolve the dispute before starting legal action.
  • EU online dispute resolution. EU consumers may use the European Commission's ODR platform at https://ec.europa.eu/consumers/odr. Our contact email is support@familyboard.io. We are not currently committed to a specific alternative dispute-resolution body, but we will engage constructively with complaints sent via ODR.

20. Apple-specific terms (iOS)

If you downloaded the app from the Apple App Store:

  • These Terms are between you and us, not with Apple. We (not Apple) are solely responsible for the app and its content.
  • The licence in section 9 is limited to use on an Apple-branded device you own or control, as permitted by the Usage Rules in the Apple Media Services Terms.
  • Apple has no obligation to provide maintenance or support.
  • If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation.
  • We, not Apple, are responsible for addressing claims about the app, including product-liability, consumer-protection, and intellectual-property claims.
  • You represent that you are not in a country subject to a US Government embargo or designated a "terrorist-supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as they relate to your iOS use.

Where these Terms conflict with Apple's Licensed Application End User License Agreement at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/, the Apple Standard EULA prevails for the conflicting clause only, solely for iOS users.

21. Google-specific terms (Android)

If you downloaded the app from Google Play, your use is also subject to the Google Play Terms of Service. We, not Google, are responsible for the app and its content. Google has no obligation to provide support.

22. Changes to these Terms

We may update these Terms. If we make a material change we will notify you in-app and, where we have your email, by email, at least 14 days before it takes effect, unless a shorter period is required by law. Continuing to use the Service after the effective date means you accept the updated Terms. If you do not accept, you can stop using the Service and delete your account — see section 14.

23. Miscellaneous

  • Entire agreement. These Terms, with the Privacy Policy and any in-app notices, are the entire agreement between you and us about the Service.
  • Severability. If a clause is unenforceable, the rest of the Terms remain in force.
  • No waiver. Our failure to enforce a right is not a waiver of that right.
  • Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or to a successor in a merger, acquisition, or sale of assets.
  • Notices to us. legal@familyboard.io or by post to [COMPANY_REGISTERED_ADDRESS].
  • Notices to you. In the app, by email to your account address, or through the Service.

24. Contact